FAQs

FREQUENTLY ASKED QUESTIONS

WHEN WILL I RECEIVE MY ITEM?

Standard Orders will ship within 3-5 business days after placing the order. 

If the Expedited Shipping option is chosen, the order is processed within 1-3 business days after placing the order.

We ship via USPS and a tracking number will be provided upon fulfillment of the order.  In the event that an item is out of stock you will be contacted about alternative options in order to get your order in a timely fashion.

SHIPPING FEES:

Free shipping via USPS to U.S. customers on all products.

International customers are responsible for their own shipping fees.

CAN I RETURN/EXCHANGE AN ITEM?

We want you to love your purchase but if for any reason you are unhappy with your purchase, you can return/exchange your item(s).

We accept returns/exchanges up to 14 days after receiving your item.  To start the process, you can contact us at kashell.creations@hotmail.com. You will be responsible for shipping fees when doing a return/exchange.

HOW DO I EXCHANGE AN ITEAM FOR A DIFFERENT SIZE OR PRODUCT?

Ship your unused and unworn item(s) to:

Kashell Creations

184 Morning Glory Drive

Lake Mary, FL 32746

Please provide a note in the package with your order number and the item(s) and/or size(s) you are exchanging for.  Customer is responsible for the cost of the return shipping; however, we cover the domestic shipping cost of the exchanged item(s) back to you.  International shipping cost of the exchanged item(s) will be sent a payment request prior to processing the exchange.

Please make sure to ship with a carrier that provides tracking.  We are not liable for return packages that are lost in transit.  Your local Post Office should be able to provide this service for a nominal cost.

HOW DO I RETURN AN ITEAM FOR A REFUND?

Ship your unused and unworn item(s) to:

Kashell Creations

184 Morning Glory Drive

Lake Mary, FL 32746

Please provide a note in the package with your order number and the item(s) you are returning for a refund.  Customer is responsible for the cost of the return shipping.

Please make sure to ship with a carrier that provides tracking.  We are not liable for return packages that are lost in transit.  Your local Post Office should be able to provide this service for a nominal cost.

HOW DO YOUR T-SHIRTS FIT?

We highly recommend reviewing the Sizing Guide for the item listed.

Our t-shirts are a unisex cut so they fit similar to a Men’s slim-fit tee. 

For Women who are busty, please size up for comfort. For Women wanting a fitted look, please size down.

For Men, we recommend ordering your normal size for slim fitting.  For Men, we suggest sizing up for a normal fit.

WHAT ARE SUBLIMATION T-SHIRTS?

Sublimation ink, when heated, turns from a solid to a gas that embeds itself into the polyester fabric.  When it cools down, it goes back to a solid and becomes a permanent part of the fabric.  This means there is no difference in feeling between the printed image and the rest of the fabric.  Which also means that the image applied to your shirt is incredibly durable, and under normal conditions, the image applied will last as long as the product does. 

WHAT ARE HEAT TRANSFER VINYL T-SHIRTS?

Heat Transfer Vinyl (HTV for short) is a specialty vinyl material that contains a heat-activated adhesive backing, which allows the vinyl to permanently transfer to the t-shirt when heat pressed with enough time and pressure.  Image pressed to the item, after cooled, can give a sticker like feel to the item and can last up to 50 washes; subject to the care and use of the item.